Privacy Policy
Last updated: July 14, 2026
Introduction
This Privacy Policy explains how summit-den collects, uses, and protects your personal information when you use our website and digitization services. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.
Information We Collect
Information You Provide
When you use our services or contact us, we may collect the following information:
- Name and contact details (email address, postal address)
- Service preferences and project details
- Content of communications with us
- Payment information (processed securely through third-party payment processors)
Information About Your Archive Materials
When you submit materials for digitization, we temporarily handle personal information that may appear in your family archives, including photographs, documents, and recordings. This information is processed solely for the purpose of providing our digitization services.
Website Usage Information
We automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use your personal information for the following purposes:
- To provide our digitization services and fulfill your project requirements
- To communicate with you about your project and respond to inquiries
- To process payments and maintain financial records
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to fulfill our service agreement with you
- Legitimate interests: Operating and improving our business, provided this does not override your rights
- Legal obligation: Compliance with applicable laws and regulations
- Consent: Where you have given specific consent for certain processing activities
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Project-related information is retained for the duration of the service and for six years thereafter for legal and accounting purposes
- Digital copies of your archive materials are permanently deleted from our systems within 30 days of project completion and delivery confirmation
- Website usage data is retained for up to 24 months
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure storage facilities with restricted access
- Encrypted data transmission and storage
- Regular security assessments and updates
- Staff training on data protection procedures
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (such as payment processors), under strict confidentiality agreements
- When required by law or to protect our legal rights
- With your explicit consent
Your Rights
Under UK data protection law, you have the following rights:
- Right of access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate information
- Right to erasure: Request deletion of your personal information in certain circumstances
- Right to restriction: Request limitation of how we use your information
- Right to data portability: Receive your information in a structured, commonly used format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
summit-den
47 Rosewood Lane
Bristol BS1 4TN
United Kingdom
Email: [email protected]
Supervisory Authority
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.